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National Debt Relief Review
National Debt Relief can help you pay off your debts for less than the amount you are owed.
By Holly Johnson
Updated January 13, 2023
Reviewed by Margaret James
Fact checked by Katrina Munichiello
We only recommend the best products by conducting an independent review Advertisers do not influence our picks. We could receive compensation when you visit the companies we recommend. Read our advertiser disclosure for more info.
National Debt Relief logo
The Rating of Investopedia is 4.6
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Our Take
National Debt Relief is a highly rated debt relief company that provides a free consultation with debt counsellors who can assist. The company was founded in 2009 and the firm helps consumers settle debt for less than they are owed. Our independent evaluation of debt relief companies, National Debt Relief earned the highest ranking in the category of «best overall.»
Pros & Cons
The most important takeaways
Company Overview
Pros
No upfront fees for settlement
Free consultation can help you compare your choices
Client portal allows you to track your progress in real time
Cons
The cost of fees can be up to 25% of your settled credit
No mobile app available with the program
National Debt Relief logo
overall rating 4.6
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Table of Contents
Pros Explained
Cons Explained
Debt types addressed
Client Onboarding
Customer Service
Company Reputation
Average Relief Amount
Average Time for Relief
Cost
The Competitor
Final Verdict
Methodology
National Debt Relief is a company that offers relief through an approach known as debt settlement. Its goal is to help consumers get free of their debt. With the process of debt settlement, it’s possible to set an amount in a savings account every month until you’re able to «settle» to settle your financial obligations to pay less than what you are owed.
You’ll be paying National Debt Relief a percentage of the debts they pay however, only when you have achieved results. This firm claims that regardless of accounting for their costs, customers save between 30% and 50% of the original debt when the process is completed.
A free consultation can aid you in deciding if debt settlement is right for you.
Debt settlement can cause damage to your credit score since you’ll stop paying your debts as part of your plan. Be sure to know the advantages and disadvantages of debt settlement before you take action, and then compare with several debt relief firms before making a choice.
Pros Explained
There are no upfront fees for settlement No upfront settlement fees: With National Debt Relief, you only pay when you achieve results. Fees are charged in the form of an amount of the debt settled and only once the negotiation is completed.
Free consultation can help you evaluate the options available to you: You can phone National Debt Relief to speak to a debt advisor for free. The consultation will give you the chance to ask questions and discover what debt settlement options are best for you.
Client portal lets you track your progress in real-time Contrary to other debt relief firms, National Debt Relief has an online client portal that lets you oversee your program and track your debt settlement process at any time of the day or night.
Pros and Cons Explained
The fees can be up to 25% of the total amount of your debt: Some of the companies for debt relief we have independently researched offer fees at a lower percent than National Debt Relief.
The mobile app isn’t available with the program: While National Debt Relief does have an online client portal, this debt relief service doesn’t provide a mobile app that allows you to track the progress of your debt settlement program on the go.
Types of Debt that are addressed
National Debt Relief aims to help consumers pay off unsecured debt, which is any type of debt that isn’t covered by collateral. It is good to know that the company offers a debt qualification page on their site where they outline which debts qualify not are eligible. The main types of debt they handle are listed below.
Credit card indebtedness
If you are in credit card due on a standard credit card or a retailer credit card National Debt Relief can help you pay less than what you owe. This is applicable to the most popular credit cards such as American Express, Visa, or Discover as well as co-branded cards from retailers like Kohl’s and Sears.
Personal loans and payday loans
You can also negotiate and settle any personal debt you may have, such as personal loans from an online or bank or payday loans. Installment loans are also eligible.
Business debts
Business debts can be resolved through negotiations and with less debt than you are owed now. National Debt Relief says these loans must be unsecured and prefer to to negotiate debts for companies that are already closed.
Medical bills that are not paid
National Debt Relief can also assist you in paying less than what you owe on your medical expenses. Negotiations are able to be concluded by working with hospitals, doctor’s offices, and other medical providers.
Back rent
If you are in arrears with your rent, you might be capable of negotiating the amount that you owe in arrears. However, you can only negotiate this debt if you are no longer a resident.
Private student loans
It is also possible to settle debt tied to private student loans at a lower rate than your balance. Note the fact that Federal student loans do not qualify to be a debt settlement.
You can bundle multiple types of debt in a settlement plan. If you have credit card debt, medical bills, or business debts, for instance, National Debt Relief can help you settle all of them during your program.
Client Onboarding
To begin the process of National Debt Relief requires you to call in to get a no-cost consultation. In the meeting with a debt advisor and debt counselor, you will discuss your financial situation and circumstances and then learn the time frame the process of settling your debts could be and how much you can save.
National Debt Relief states that you need to owe at least $7,500 to qualify for their program. You also need to have «several months behind on your payments» as creditors won’t be enticed to negotiate if you’re up-to-date on your bills.
If you don’t have enough debt to qualify for a debt settlement program, you can look into alternatives like credit counseling and Debt management plans (DMPs), or consolidating debt loans.
Customer Service
One advantage of working with a debt relief company is the fact that they are aware of debt collection rules and regulations in and out. For example, National Debt Relief states their experts and debt counselors can assist you with how to navigate the Fair Credit Reporting Act, the Fair Credit Billing Act, and the Fair Debt Collection Practices Act when you are settling your debt.
This firm offers telephone and email customer service. For your complimentary debt counseling, you’ll be able to call in to speak with a counselor on Monday through Friday between 8 a.m. until midnight EST and also on Saturdays from 10 a.m. to 10 p.m. Existing customers can reach out for phone assistance on Mondays and Fridays between 10 a.m. to 8 p.m.
National Debt Relief doesn’t offer mobile apps or a chat feature online There aren’t many ways to reach out for help than some providers offer. However, their many positive user reviews praise a quick response time and their willingness to assist.
Company Reputation
The industry of debt relief has many scams and that’s why it is important to investigate businesses before signing to their services. One way to accomplish this is by using the Consumer Financial Protection Bureau (CFPB) database that allows you to search for user complaints among companies offering debt settlement.
This company scores an average rating of 4.7 out of 5 stars across nearly 35,000 user reviews on Trustpilot.
Because of their excellent reviews and rankings by third parties, National Debt Relief received the highest marks for reputation of the company in our own study.
If you have a complaint about the services of a debt relief company you may file a complaint with the FTC or contact 877-FTC-HELP.
Average Relief Amount
National Debt Relief states that the amount of money you save is contingent on a variety of elements. However, most people save 30% to 50% off of the original amount of debt, and those savings are realized even after taking into account the costs you pay for your credit settlement plan.
Average Time for Relief
Settlement of debt by National Debt Relief should take between 24 to 48 months that’s the standard for other firms. The length of time it will take to complete your plan can vary based on how much you owe, how much you’ll save every month, and other variables like how willing lenders are to negotiate.
Cost
National Debt Relief says their average client pays a fee between 15 and 25% of the amount of debt enrolled within their programs. However, this fee is only paid after the results have been achieved and the debt has been paid for less than the owed amount.
The general consensus is that their fee percentage is on par with the industry average.
The Concurrence
National Debt Relief Accredited Debt Relief
Year of Founders 20092011
Accreditation — Accredited by the American Fair Credit Council (AFCC)
— Accredited with the International Association of Professional Debt Arbitrators (IAPDA) — Accredited with the American Fair Credit Council (AFCC)
Non-accredited with IAPDA. International Association of Professional Debt Arbitrators (IAPDA)
Services AvailableDebt settlement Debt settlement
Touchpoints for Customer ServiceFree consultation; phone and email customer service Online client portal for free consultation. Phone and email customer service
Fees No upfront costs; Pay 15% to 25% of your debtThere are no upfront costs; pay 15 percent to 25 percent of your debt
Average Program Time Between 24 and 48 months24 to 48 months
We decided to contrast top-rated National Debt Relief to Accredited Debt Relief, the debt relief firm that received the second highest ranking in our research study. Both companies received excellent rankings from Investopedia in relation to its customer support, their company reputation, charges, and services they offer. They also offer the same program length of between 24 and 48 months, and both offer a free consultation and charges that range from 15% to 25% of your settled debts.
That being said, National Debt Relief stands out due to the fact that it has IAPDA accreditation. National Debt Relief also offers an efficient online portal to help customers monitor their program and keep track of their progress at any point of the day or night.
Final Verdict
In the final analysis, there is no debt relief company that we’d recommend higher than National Debt Relief due to its professionalism, efficiency of the company, costs and charges, and its customer service prowess. National Debt Relief scored an average of 4.63 out of 5 potential stars on our independent study, while the average company only scored 3.56.
If you’ve got at minimum $7,500 in unpaid debt you hope to settle, you should call National Debt Relief for a free consultation. There aren’t any upfront costs required, and you can find out if debt settlement makes sense with no obligation.
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How We Review Debt Relief Companies
Investopedia completed an independent study that evaluated fifteen debt relief businesses according to the quality of their service to customers, ratings and company’s reputation, the range of products they offer, their pricing, and transparency. We sought out debt relief companies with positive reviews, testimonials from customers, customer access to service, and crucial information regarding their plans that are readily available online, and firms that have excellent ratings from third parties.
In the end, National Debt Relief scored the highest score of 4.63 out of 5 stars in our ranking which gave them the top spot being «best overall.»
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