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How to use Vroom to buy a car Advertiser Disclosure Advertiser Disclosure We are an independent, advertising-supported comparison service. Our goal is to help you make smarter financial decisions by providing you with interactive tools and financial calculators as well as publishing objective and unique content. This allows you to conduct research and analyze information for no cost to help you make informed financial decisions. Bankrate has agreements with issuers, including but not limited to, American Express, Bank of America, Capital One, Chase, Citi and Discover. How We Earn Money The offers that appear on this website are provided by companies who pay us. This compensation could affect how and when products are featured on this site, including such things as the order in which they may be listed within the categories of listing, except where prohibited by law. Our mortgage home equity, mortgage and other home lending products. This compensation, however, does affect the content we publish or the reviews appear on this website. We do not contain the entire universe of businesses or financial offers that may be accessible to you.

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6 min read . Published October 24, 2022

Authored by Rebecca Betterton Written by Auto Loans Reporter

Rebecca Betterton is the auto loans reporter for Bankrate. She is a specialist in helping readers with the ins and outs of securely using loans to buy an automobile.

Editor: Rhys Subitch Edited by Auto loans editor

Rhys has been editing and writing for Bankrate since the end of 2021. They are passionate about helping readers gain the confidence to manage their finances with clear, well-researched data that helps break complex subjects into digestible pieces.

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In the last few years the ease of internet shopping has made its way to the business of , and the convenience of purchasing a vehicle from the comfort of home is difficult to beat. Vroom, a website which sells used vehicles is one of many choices accessible. The goal to the founders of Vroom is to make the process simple and easy. Its simplicity is reflected in longer than the usual time to return and the possibility of financing, but also means a smaller choice of vehicles and limited availability of state vehicles. If you are considering selling your car or purchasing your new set of wheels from Vroom be sure to understand the process so that you can are able to get the best bargain. Illustration by Bankrate What to expect when buying a car using Vroom Similar to its competitor on the internet , Vroom has an online showroom of thousands of vehicles to shop from. The vehicles are all certified with an CarFax seal of approval, and new vehicles are added every week. From order to delivery is done fully online, meaning no tense on the dealership lot. However, the no-haggle experience will mean fixed prices and no chance to negotiate for a higher price. How to buy a car using Vroom The Vroom car buying process from browsing all the way to delivery is done fully online and can be accomplished in just a few easy steps. You can shop online for a car to begin the process of buying a car start, just input your zip number on our main webpage. where you can search through the hundreds of low-mileage vehicles and trucks that are available. Then, you’ll be presented with cars available in your area organized by main categories such as price or body kind, year or even attributes. If you have your sights set on a specific model you can search for it. Take a look at several models once you’ve found a few vehicles that you like, it is possible to take advantage of both images and an immersive 360-degree view of your potential purchase. Without the option of a take a test drive until you have signed on the dotted line, pay close attention to the offered features and the vehicle’s appearance during this step. For the next step for a particular car you can simply hit the «get underway» button. You will be directed to a page to sign in where you can create an account. To make your account you’ll only need to enter some personal information. Apply for vehicle financing While Vroom doesn’t offer car financing on its own, it works with a variety of lenders and banks to arrange financing for Vroom drivers. If you prefer to work with your own bank, or even make a cash payment upfront it is possible to work directly with a specialist for your car. Vroom also offers an option to trade in your vehicle. If you are looking to sell your current vehicle, you just need to give your car specialist some details about it and make an appointment for an appraisal. After you’ve sorted out how you’ll be paying for your vehicle you must now take the necessary steps to make the vehicle officialy yours. You will receive a phone telephone call from one Vroom’s auto experts who will provide a secure link to upload a photograph of your driver’s licence along with evidence of insurance. Next, you will place an refundable deposit which will hold the vehicle for 72 hours. The amount varies by vehicle but locks in the car as yours. Depending on the specifics of your purchase Vroom will either mail the necessary paperwork or email the documents to you for you to sign electronically. It is essential that you sign the paperwork within 24 hours. After you have signed the paperwork, you will be contact by Vroom’s Vroom delivery support team. The team will be sure to keep you informed throughout the journey, which tends to take between 10 and 14 days after the purchase. The cost of delivery will vary depending on the location you reside in, but be prepared for a few fees for delivery. The estimated nonrefundable fee is $2,999. The car will be delivered to your residence or to a nearby location. When the car arrives, you will have a full week or 250 miles to determine whether or not you’d like to keep the vehicle. Keep in mind that although you will receive a refund of the purchase price, all other costs accrued will not be refunded. Bankrate tip

You Vroom vehicle will arrive with temporary tags so be sure to get the tag removed prior to the arrival to make the car entirely yours.

What can you expect when selling a car with Vroom Vroom doesn’t just offer vehicles for sale, but also has a program which lets you sell your car directly to them — with vehicle pickup included. Like the car buying procedure, it is possible to do this completely online. The main selling point to using Vroom for selling your car is its convenience. You might get a better deal outside of the online business, but the ease of contactless pickup could result in a less expensive sale price. How do you sell your car using Vroom Selling your vehicle to Vroom is a matter of two steps, which require you to give some details about your car, schedule to pick it up and then get paid. Get vehicle price As with all selling scenarios, you must first share the basics of your car. On Vroom’s main selling page you’ll be required to enter the license plate number as well as state. According to the site it can take just two minutes to obtain your initial valuation. The figure is based on Vroom’s unique buying system that is built on the basis of similar transactions. The price is valid for up to a week or 250 miles. Verify the information on your vehicle If you accept the price proposed and would like to proceed with the next steps you must upload information about yourself and your car. These include photos of your photo ID and registration number, as well as the title of your vehicle and the odometer. Set up a pickup for your vehicle. You will be called by Vroom’s Vroom team to schedule your car to be collected from your driveway, or at a convenient location nearby. Once pickup confirmation is confirmed, you will receive your payment via your choice of direct deposit or check sent by mail. The pros and cons of Vroom Selling or buying using Vroom is a great option for a driver looking to avoid the dealership but it may not offer the same competitive pricing on both sides So, weigh the advantages and disadvantages. Benefits of Vroom The primary benefit of Vroom is the convenience. The possibility of buying your next car or selling your vehicle online with the possibility of having your new wheels be delivered to your doorstep is an appealing possibility. Apart from the convenience of selling and buying online, Vroom also offers additional coverage with each purchase. Particularly, cars from Vroom come with a 90-day limited warranty which is, according to the website, reduce the cost associated with mechanical breakdown, repairs, parts and labor. Secondly, Vroom offers one year of roadside assistance free with the purchase of a car. While many lenders offer similar insurance programs, the assistance from Vroom is an added plus. The drawbacks of Vroom While selling your car to Vroom is a good deal, it comes with an ease of use that you cannot receive in a private seller situation, you likely will not earn as much. When working with a private seller you are the main beneficiary of the sale. When working with Vroom — or any other used vehicle sales business, there are many moving pieces which need to be covered in addition. Additionally, drivers looking to buy with Vroom will be met with high fees and less-than-competitive financing rates. Although Vroom does partner with several lenders, none of them cater to customers with bad credit. If you are considering buying through Vroom think about other options. One of the biggest drawbacks for Vroom is that they sell pre-owned vehicles. Although buying a used car is an excellent alternative for many drivers, if you want to purchase a brand new vehicle, Vroom isn’t the right choice for you. Reviews of Vroom The majority of reviews for Vroom’s service or overall service are negative. Particularly, Vroom’s Better Business Bureau accreditation has been taken away, leaving it with an F rating. The BBB listed the main concerns about customers receiving vehicles that differed from online photos as well as delays in delivery, and issues with threatening delivery drivers. Unfortunately it appears that the BBB is not the only organisation warning drivers. Trustpilot ranks Vroom as «bad» and gives it 1.2 stars. Reviews as recent as July 2022 cite similar issues with delays in delivery and unidentified mechanical issues. Although it’s evident that a majority of lending and selling websites have negative feedback online, these are much more intense than typical. Carvana is one example. It is an 3.7 Trustpilot ranking — while not perfect, this score is far less worrying than the scores Vroom offers. How to ensure you get the best vehicle with Vroom To benefit the most from the features Vroom offers, it is crucial to do some research outside of the showroom online using sources like Edmunds or Kelley Blue Book to get more honest reviews of the car you are considering. It is also recommended to send the vehicle to an experienced mechanic immediately after it has been delivered. In addition, to secure the most competitive financing offer, make certain to go outside of Vroom to secure the best price. If you’re planning to sell your vehicle to Vroom it is wise to begin by looking around or go to a dealer, in order to make sure you’re not losing potential money made. Should I buy my next car from Vroom? The system Vroom has set up for selling or buying is appealing because of its speedy delivery and completely online process. But , given the denial of BBB certification and the majority of online feedback negative, you should be on the safe side in the event that you decide to buy or sell using Vroom.

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Authored by Auto Loans Reporter

Rebecca Betterton is the auto loans reporter for Bankrate. She is a specialist in helping readers to navigate the ins and outs of securely borrowing money to purchase the car they want.

The edit was done by Rhys Subitch Edited by Auto loans editor

Rhys has been editing and writing for Bankrate since late 2021. They are dedicated to helping readers gain the confidence to take control of their finances by providing clear, well-researched information that breaks down otherwise complex topics into digestible chunks.

Auto loans editor

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